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Newsletter - Issue No. 3, May/June 2009
Phone 1 800 248-3887
Fax 1 800 523-6379
www.emery-pratt.com
news@emery-pratt.com
Celebrations to Remember
Mother's Day
May 10
“Being a full-time mother is one of the highest salaried jobs...since the payment is pure love.” ~Mildred B. Vermont
Memorial Day
May 25
Please take a moment to remember ancestors, family members, loved ones, neighbors and friends who have given the ultimate sacrifice protecting and preserving the freedoms we enjoy today.
Flag Day
June 14
“You're a grand old flag, you're a high flying flag and forever in peace may you wave.” ~George M. Cohan
Father's Day
June 21
“A good father is one of the most unsung, unpraised, unnoticed, and yet one of the most valuable assets in our society.” ~Billy Graham
First Day of Summer
June 21
“A life without love is like a year without summer. ~Swedish Proverb
HAPPY SUMMER!!

Conference Schedule
Below is a list of upcoming conferences we are planning to attend. If you are in the neighborhood we invite you to stop in and say “Hello.”
American Library Association Summer Conference
Chicago, IL
July 11-14, 2009
Booth #4217
Emery-Pratt Reps attending: Stop by to see OSCAR the Robot
What's Right With America
Here are some positive things to consider about America:
Think of the world community of 6.7 billion people as being represented by 100 persons. In a world made up of only 100 people, five of them would live in the United States and 95 would be citizens of other countries. These five people would:
The facts in this article are from Bloomberg.
Featured Titles
Listed below are several titles which we are offering at a 42% discount until July 4, 2009. Consider adding them to your collection today!
First Dog
9781585364671
Itsy Bitsy and Teeny Weeny
9781585364176
Little Green Pea
9781585364480
Most Explosive Science Book in the Universe
9780756651527
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Extra! Extra! |
In the Spotlight
“In the Spotlight” in this issue of our Newsletter is Rhonda Bass. A 20-year employee of Emery-Pratt, Rhonda currently works in our Customer Service Department. Rhonda's duties include taking orders, answering accounting questions, and helping customers with their challenges. Rhonda expressed that she will “Do my best to answer any question a customer may have or find someone who can.” Over her 20-year employment, Rhonda has also worked in our Shipping Department, Accounts Payable, and Accounts Receivables.
Rhonda's co-workers comment that Rhonda “Has an easy, positive rapport with our customers. She is warm and sincere and offers friendly, helpful service.”
When asked if she has a favorite book, Rhonda's response was “I don't have a favorite book, just a favorite author—Louis L'Amour.”
Rhonda enjoys crocheting, reading, embroidery, baking, sewing, trying any craft project that catches her attention, and playing handbells.
Thanks go out to you Rhonda for your unique blend of personality and skill, knowledge and experience! You are appreciated for all you do.

Frequently Asked Questions
Need answers to your frequently asked questions? Find them here in our general question and answer section. If you don't find the answer to your question here, please call us toll-free at 1-800-248-3887.
Q: My budget has been depleted but I don't want to cancel the books I already have on order. What can I do?
A: Your Account Manager or Customer Service representative would love to help you save time by not having to cancel and reorder titles. A temporary hold can be placed on your account discontinuing book processing and shipments. These services will then resume on a predetermined date that you provide. If you have no date available you can contact Customer Service or you Account Manager when you are ready to resume receiving material. Temporary holds are also convenient during the Holidays when your facility may be closed. Our goal is to help you obtain the material you need in a timely fashion while also making your job as simple and easy as possible. Let us know how we can help!

Life will be easier with a positive outlook. My these quotes on attitude add a positive thought to your day!
If you don't get everything you want, think of the things you don't get that you don't want. - Oscar Wilde
The human spirit is stronger than anything that can happen to it. - C.C. Scott
People seem not to see that their opinion of the world is also a confession of character. - Ralph Waldo Emerson
Wherever you go, no matter what the weather, always bring your own sunshine. - Anthony J. D'Angelo
Look Past the Problem
“Every choice you make and action you take matters. Every choice you do not make, every action you do not take, matters just as much. “
Andy Andrews, Mastering the Seven Decisions
As I read the paper recently a story caught my eye. 'Area hunter positive despite paralysis'. The story tells how a young man named Geoff broke his back while climbing out of a tree stand during hunting season. Yet given this extreme situation he remained upbeat and didn't let it get the best of him. After the accident he got married, shot a 14-point trophy buck, kept his new business running and helped another injured person. Geoff looks at every day as a new day and wonders, “What is God going to bless me with today?”
As I think about Geoff's accident, or any other devastating event, it is hard to imagine how anyone could have a positive attitude in such a situation. How could someone continue on and accomplish things like this young man did after such a drastic change in his life.
The story of Joseph illustrates a similar situation (Genesis 37-50). Joseph was a young man with a bright future, but his future changed abruptly. He was sold into slavery by his brothers, accused of sexual assault, punished for doing the right thing, unjustly imprisoned and forgotten by those he helped. But in all this he remained positive. He did not ask “Why?” and focus on the negative. Instead he looked at the situation and thought “What shall I do now?” And with this positive outlook, Joseph rose to become the ruler of Egypt and brought the country through a time of incredible hardship.
When you are faced with an event in life that seems impossible, think of Geoff and Joseph. Don't dwell on the negative and give up. God may have a plan to bless you today. Look where you are, find a new direction, and go on in new ways. Life doesn't end, it just changes.
Mo Shattuck, Marketing Manager
LIBRARY SHOWCASE
Sean Saxon
University of Nevada Las Vegas Law Library
Las Vegas, NV
How long have you used Emery-Pratt as a book vendor?
We've been with Emery-Pratt since 1999.
Why did you decide to order from us?
Our former Head of Tech Services established Emery-Pratt as our book vendor and when I became the department head, I didn't see the need to change. Also, being a native Michigander, I wanted to direct business to my home state.
Is there one service we offer that you find is of great value?
The 'one' service you offer is excellent customer service. Turn around time is always prompt and it's always nice to hear from our account representative, Ellen.
YOUR COMMENTS
"The seeds are a wonderful surprise! I love how you do these special things. I am getting my garden bed ready for planting soon and will definitely put the flower seeds to good use. Many thanks."
Ellen Mosher
Kettering College of Medical Arts
Kettering, OH
"First, I want to thank you for the extra efforts you and your company go to for customers like myself. It is noticed and very much appreciated.
Second, I work with Byron Shattuck as my Account Manager. If there is a place where you recognize outstanding service, please mention Byron as an exceptional examples of customer service. He should promptly be cloned and spread throughout your company. Byron goes 150% on his efforts to meet my needs. SUPERB service!
Again, thank you and your employees for the added personal service you are well known for."
Sheryl Gannon
Brown Mackie College-Findlay
Findlay, OH